Frequently Asked Questions

General Q's
How do I wash my purchase?

For best results, due to the fabric being vintage, hand washing and dry cleaning will ensure the longest life of the garment. For home washing, wash on cold/delicate and hang dry.

What is your size range? How do I know what size to get?

Our pieces range from XS to 3X. Since each design is one-of-one or a part of a limited run, sizing can vary but in each listing, the approximate measurements of the garment will be listed along with the size. To learn more, click to view the size chart. 

Do you sell your sewing patterns?

No but I'm currently working on making a few available for sale

Do you take commissions or custom work?

I do! You can see some of my work on Instagram or my portfolio page. Check out the customs page to see more information and use the contact for to inquire.

Shipping & Payment
What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options such as PayPal, Apple Pay, or Google Pay for online purchases.

How can I track my order after making a purchase online?

After the purchase is completed, tracking information will be available and emailed to you.

What is the estimated delivery time for online orders?

Online orders will be shipped within two to three business days of the transaction being completed. Within the US, your package can arrive between two to five business days, but depends on which shipping method you choose. This does not apply to customs or commissions. 

Do you ship internationally?

We only ship within the US and US territories right now. I’m hoping to expand in the coming years. 

How do gift certificates work?

Gifts cards purchased online or in-store are redeemable online or in-store. If you're having any issues with your coupon code (digital or physical) please send us an email so we can help you out with it ASAP!

All gift cards are final sale and cannot be returned for a refund or store credit.

Order Changes & Restocks
Help! My address is wrong!

Double check your order confirmation email! We can change anything about an order BEFORE it ships. Just email us ASAP when you notice the address is wrong! We check emails before we process orders.

If you provided us with the wrong address and your package has already shipped, we unfortunately can't do anything to help in this situation. We are not responsible for what happens to orders that are shipped to the wrong address when the provided address is incorrect. If the order is returned to us (they often are!), we will promptly re-ship it to you when it gets back to our warehouse so keep an eye on that tracking information!

Help! My package is missing items or has incorrect items

Sorry about that! We do our best but sometimes orders are mis-packed. If you see that your order is incorrect, please send us an email at info@ellyabelsdesigns.shop explaining what happened and we'll get you help ASAP!

When do you restock new products?

I restock the website every other month, but sign up for the news email newsletter to be the first to hear about updates!

I love one of the dresses that has already sold, will you ever make the same one again?

Because the designs are made from upcycled clothing or vintage materials, there are only one or a few using the same fabrics since there is limited quantity. But I use the same silhouettes and patterns with varying fabrics so you’re likely to find a similar style that you like! Email me with extra questions and we can figure out a design you like!

Returns & Exchanges
Can I return or exchange items purchased online?

Returns and exchanges are accepted within 14 days of delivery, You must contact us before shipping your order back! Return postage is not covered for exchanges or returns. We do not refund shipping on orders and you are responsible for the return postage. Once you return or exchange any item from any order, the whole order is considered final sale and no further exchanges or returns can be made.

Exchange items need to be of equal or lesser value than the items being exchanged.

Read more details in our Return & Refund policy

Can I return something I bought on sale/clearance?

All items sold in our clearance section are final sale and are ineligible for return or exchanges. 

Can I return something I bought in-person?

No returns or exchanges of any type can be made, all sales at these events are final